Help and contact

Write to us

A question, a bug, a session that makes no sense, an account that will not open: one address, and it is the right one for all of it.

• Email: vincent@tripaced.com
• Answer within 72 hours, usually much sooner.

For a bug, the three things that save a round trip: what you were doing, what you expected, and what you saw instead. A screenshot beats a description.

Your plan does not look like what you expected

The plan is recomputed from your race, your date and your availability. If the result surprises you, start by checking those three settings in the plan settings tab. If the gap is still unexplained, write to us with the week in question: that kind of report is what fixes the engine for everyone.

Your data and your account

TriPaced processes health data. What is collected, why, and the rights you have are detailed in the privacy policy.

Deleting your account: from the app, open settings, then the account section. You can also ask us by email and it will be handled within the same delay. Deletion removes your plan, your sessions and your imported activities.

See also the terms of use and the legal notice.

One reminder that matters more than the rest

TriPaced provides training plans for information purposes. They do not replace medical advice. Before preparing for a long-distance triathlon, seeing a doctor remains strongly recommended, and you train under your own responsibility.